J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-5233005 Not upheld

Not upheldoutcome, as published by the Ombudsman

£21redress stated in the decision

Tue May 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

failed to notify him when unusual activity was detected on his accountAPP scam refund refused

Mr R made a complaint to Chase on the basis that it didn’t respond to his message quickly enough when he reported the suspicious transactionComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5233005.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.