Citibank UK Limited
Financial Ombudsman decision DRN-5228484 Not upheld
Not upheldoutcome, as published by the Ombudsman
£70redress stated in the decision
Fri Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Treatment in financial difficulty
In the Ombudsman’s words
Mr P complains that Citibank UK Limited (Citi) closed and defaulted his account.Account closed or refused
Mr P also says he was in financial difficulty and where this is the case, businesses have an obligation to treat customers sympathetically.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5228484.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.