HSBC UK Bank Plc
Financial Ombudsman decision DRN-5227141 Not upheld
Not upheldoutcome, as published by the Ombudsman
£175redress stated in the decision
Thu Feb 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
This resulted in Mr B’s account being frozen for usageFunds blocked or frozen
FD made an error in that the level of service they provided within a phone call was not at the standard they expectedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5227141.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.