Revolut Limited

Financial Ombudsman decision DRN-5224555 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

Ms M has complained that Revolut Ltd failed to process chargebacks on a number of transactions she disputedCard dispute or chargeback

failed in its duty of care to her as a vulnerable consumerSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5224555.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.