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Stellantis Financial Services UK Limited
Financial Ombudsman decision DRN-5223554 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
treat Mr G fairly, with forbearance and with due consideration, if he told the firm he was facing a change in his circumstances that meant making his repayments would be difficultTreatment in financial difficulty
charges it has asked him to pay when he changed his mind about the voluntary surrender of a carCharges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5223554.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.