Skipton Building Society

Financial Ombudsman decision DRN-5221554 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Jan 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Skipton restricted Mrs W’s accountsFunds blocked or frozen

Skipton agreed that its service had been poor because it lost Mrs W’s documentsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5221554.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.