Revolut Limited

Financial Ombudsman decision DRN-5219489 Upheld

Upheldoutcome, as published by the Ombudsman

£13,775redress stated in the decision

Thu Jan 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

Mr S complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam.APP scam refund refused

Rules cited

FCA DISP (Dispute Resolution), FCA Consumer Duty (PRIN 2A), PSR APP reimbursement requirement, CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5219489.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.