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Barclays Bank UK PLC
Financial Ombudsman decision DRN-5219243 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£1,200redress stated in the decision
Tue Sep 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
Mrs M complains Barclays Bank UK PLC (“Barclays”) closed her accounts without notice nor explanation.Account closed or refused
Mrs M adds that Barclays caused significant avoidable delay in transferring her funds to her overseas accountPayment delayed or failed
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5219243.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.