Nationwide Building Society

Financial Ombudsman decision DRN-5216239 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Nationwide decided to close Ms B’s savings accounts with immediate effect.Account closed or refused

Its sorry for the service issues Ms B experienced. Ms B’s email from 17 April 2024 wasn’t attached to her case – something went wrong with Nationwide’s processes.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5216239.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.