Barclays Bank UK PLC

Financial Ombudsman decision DRN-5215322 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Fri Feb 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Barclays should have removed the charge when the loan was redeemed.Mortgage administration

There was unreasonable delay in responding to the solicitor’s request to get the mortgage removed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5215322.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.