MBNA Limited

Financial Ombudsman decision DRN-5214151 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Jan 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Miss S says she wasn’t notified when interest started again – and despite her statements saying that her estimated interest for the following month was £0 – it charged her around £113 in interest the following month.Charges and fees

Miss S complains that MBNA Limited defaulted her credit card account while she was still making repayments.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5214151.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.