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Bank of London and The Middle East plc
Financial Ombudsman decision DRN-5213798 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jun 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
The complaint Mr M complains about the way in which Bank of London and the Middle East plc handled two chargeback claims.Card dispute or chargeback
Mr M raised a complaint about the way Nomo had handled the chargeback.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5213798.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.