MONZO BANK LIMITED
Financial Ombudsman decision DRN-5212106 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Feb 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Miss R complains that her Monzo Bank Ltd debit card didn’t work during August 2024 and September 2024.Card dispute or chargeback
Monzo said, having reviewed the conversation history with Miss R, and the service it had provided, it didn’t think its agents had been clear enough with Miss R about how to fix the issues she’d encountered.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5212106.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.