Nationwide Building Society

Financial Ombudsman decision DRN-5209732 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Funds blocked or frozen

In the Ombudsman’s words

Ms R complains that Nationwide Building Society (“Nationwide”) won’t refund her the money she lost after she fell victim to an Authorised Push Payment (‘APP’) scam.APP scam refund refused

In the circumstances of this case, I’m satisfied this was the right action, at the right time, and in blocking her account, Nationwide prevented Ms R from losing any further funds from her Nationwide account.Funds blocked or frozen

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5209732.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.