National Westminster Bank Plc

Financial Ombudsman decision DRN-5209316 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Jan 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

She wanted NatWest to pay back the ERC she’d been charged.Charges and fees

Mrs M complains that National Westminster Bank Plc gave her information about how her jointly held mortgage could be moved into her sole name. She said she relied on this, then had to pay a large Early Repayment Charge when the advice turned out to be wrong.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5209316.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.