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Bank of Scotland Plc
Financial Ombudsman decision DRN-5208894 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jan 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Halifax has shown that the cheque was paid in by the payee on 25 October. It says that under the rules which govern the clearing of cheques it would have been too late to cancel the cheque on 26 October.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5208894.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.