Santander UK Plc
Financial Ombudsman decision DRN-5207527 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Jun 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
It isn’t disputed that the transactions weren’t authorised.Unauthorised transaction
Mr and Mrs B are unhappy with how Santander have handled their concerns.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5207527.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.