Barclays Bank UK PLC

Financial Ombudsman decision DRN-5205799 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Apr 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Ms B has complained about the service she received from Barclays Bank UK PLC when her interest only mortgage term was ending.Mortgage administration

compensation for the stress, worry and inconvenience caused by Barclays’ poor communication, delays and service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5205799.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.