Barclays Bank UK PLC

Financial Ombudsman decision DRN-5204392 Upheld

Upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Wed Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr M complains that Barclays Bank UK PLC unreasonably blocked his accounts without explanation.Funds blocked or frozen

I’m satisfied that that the service Barclays provided wasn’t up to standard – I accept it’s likely Mr M was given misleading information about the block, and he’s had difficulties with complaints not being logged correctly for him personally.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5204392.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.