Nationwide Building Society

Financial Ombudsman decision DRN-5197540 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Jan 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Nationwide Building Society unfairly declined his application for an individual savings account (ISA)Account closed or refused

concerned that there may be adverse information related to someone carrying out identify theft in relation to his address or his personal informationIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5197540.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.