HSBC UK Bank Plc
Financial Ombudsman decision DRN-5197282 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Jan 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mr and Mrs W complain that HSBC UK Bank Plc trading as first direct did not give them enough information about the terms of a new interest rate product they’d agreed.Interest and rates
I consider it likely that had Mr and Mrs W been given full and fair information about the interest rate, they would have switched on 15 January 2024.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5197282.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.