Vanquis Bank Limited

Financial Ombudsman decision DRN-5197199 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Tue Jan 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Interest and charges have continued to be applied to his account.Charges and fees

I’m also satisfied that Vanquis is responsible for sending a letter to his mother’s address and for being rude to him on the phone.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5197199.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.