HSBC UK Bank Plc
Financial Ombudsman decision DRN-5194062 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jan 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Funds blocked or frozen
In the Ombudsman’s words
Banks have an obligation to take steps to keep customers’ accounts safe and prevent fraudulent transactions.APP scam refund refused
first direct blocked a £3,000 payment Mr M wanted to make out of the accountFunds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5194062.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.