Santander UK Plc
Financial Ombudsman decision DRN-5193788 Upheld
Upheldoutcome, as published by the Ombudsman
£4,877redress stated in the decision
Fri Aug 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Account closed or refused
In the Ombudsman’s words
Santander shouldn’t have returned the funds to the remitting bank. It should return this amount to Mrs L and Mr M.APP scam refund refused
Santander made the decision to withdraw its services from Mrs L and Mr M.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5193788.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.