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Shop Direct Finance Company Limited

Financial Ombudsman decision DRN-5185354 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Miss S has complained about how Shop Direct Finance Company Limited treated her after she began to experience financial difficulties.Treatment in financial difficulty

Arrange for any interest or charges to be removed from 31 January 2023 onwards with the new debt owner.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5185354.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.