Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-5184781 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jan 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Ms R complains that Mitsubishi HC Capital UK PLC trading as Novuna Vehicle Solutions (“Novuna”) has unfairly charged her for damage to a vehicle she returned when her hire agreement came to an end.Charges and fees

Ms R has explained she isn’t able to pay the outstanding charges and is currently in financial difficulties. Given this, I would remind Novuna of its obligation to treat Ms R with forbearance and due consideration if she is currently experiencing any financial difficulty.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5184781.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.