Bank of Scotland Plc

Financial Ombudsman decision DRN-5184640 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jan 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

The complaint Mr and Mrs M complain that Bank of Scotland plc trading as Halifax caused several issues during their enquiry about a rate switch which has led them to paying more on their mortgage.Interest and rates

Mrs M subsequently complained to Halifax. She felt that she’d missed out on lower interest rates due to the delay caused by Halifax when processing her overpayment.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5184640.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.