HSBC UK Bank Plc
Financial Ombudsman decision DRN-5184273 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon May 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr H complains that HSBC UK Bank Plc (HSBC) failed to refund him for a faulty electric bike through the chargeback process.Card dispute or chargeback
I think the £200 offered fairly compensates Mr H for the trouble and upset he was caused.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5184273.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.