Firms › BMW Financial Services(GB) Limited ›

BMW Financial Services(GB) Limited

Financial Ombudsman decision DRN-5182482 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

if Alphera has recorded adverse information with credit reference agencies in respect of Miss O’s agreement then this adverse information should be removedCredit file reporting

poor management and administration of her hire purchase agreementMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5182482.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.