MONZO BANK LIMITED
Financial Ombudsman decision DRN-5182273 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Jan 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
Mr C complains that Monzo Bank Ltd froze his card and failed to give him a proper reason.Funds blocked or frozen
Also that it failed to contact him about his complaint as he had asked before sending him a final response.Complaint handling
Mr C has complained that Monzo, in failing to arrange call backs and/or discussing his complaint verbally has failed to make reasonable adjustments for him because of his dyslexia.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5182273.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.