Revolut Limited

Financial Ombudsman decision DRN-5181786 Upheld

Upheldoutcome, as published by the Ombudsman

£5,372redress stated in the decision

Fri Jan 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr K complains that Revolut Ltd (Revolut) won’t refund the money he lost to a scam.APP scam refund refused

Pay £150 compensation to reflect the poor customer service Mr K experiencedComplaint handling

Rules cited

FCA Consumer Duty (PRIN 2A), FCA DISP (Dispute Resolution), PSR APP reimbursement requirement, CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5181786.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.