Virgin Money plc
Financial Ombudsman decision DRN-5178739 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
He suspects they have been taken by a Virgin employeeUnauthorised transaction
Virgin informed Mr M that they had fully investigated the matter analysing all his accounts ‘including those held with us in the past’Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5178739.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.