Loans 2 Go Limited
Financial Ombudsman decision DRN-5178177 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Mrs B complains about Loans 2 Go Limited’s (L2G) decision to provide her with a personal loan, despite it being unaffordable.Irresponsible lending
She’s also unhappy with how L2G have treated her since she told them she was in financial difficultiesTreatment in financial difficulty
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5178177.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.