Nationwide Building Society

Financial Ombudsman decision DRN-5177773 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,000redress stated in the decision

Tue Aug 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Nationwide blocked Mr and Mrs F’s account on 15 August 2024. This meant Mr and Mr F had no access to the funds in their account.Funds blocked or frozen

Unfortunately, Nationwide incorrectly told him that it hadn’t made the call.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5177773.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.