Barclays Bank UK PLC

Financial Ombudsman decision DRN-5177506 Upheld

Upheldoutcome, as published by the Ombudsman

£550redress stated in the decision

Mon Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Barclays gave her incorrect information about how to make a payment to repay her mortgage in January 2023.Mortgage administration

Barclays sent correspondence, including formal demands, to the buy to let property address instead of to her home address.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5177506.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.