Barclays Bank UK PLC

Financial Ombudsman decision DRN-5175816 Upheld

Upheldoutcome, as published by the Ombudsman

£720redress stated in the decision

Tue Jan 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Barclays gave her incorrect information about her monthly payment following her adding a new interest rate product to her mortgageMortgage administration

Miss M was not satisfied with Barclays’ offer and referred her complaint to this Service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5175816.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.