HSBC UK Bank Plc
Financial Ombudsman decision DRN-5174166 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jan 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Payment delayed or failed
In the Ombudsman’s words
HSBC restricted Ms G’s account whilst it was carrying out a review.Funds blocked or frozen
Ms G was expecting her salary into her account at the end of the month, but it wasn’t credited by HSBC despite the employer transferring it.Payment delayed or failed
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5174166.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.