Starling Bank Limited

Financial Ombudsman decision DRN-5172211 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr B contacted Starling Bank to claim a refund under the chargeback scheme.Card dispute or chargeback

Mr B complains about the way Starling Bank Limited handled a refund claim which he made and about its interactions with him when he raised that complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5172211.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.