Klarna Bank AB (publ)

Financial Ombudsman decision DRN-5171982 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Dec 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

their actions caused impact to his credit fileCredit file reporting

Klarna said they partially upheld Mr A’s complaint due to the time they took to respond to himComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5171982.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.