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Social Money Limited
Financial Ombudsman decision DRN-5168047 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Tue Dec 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Social Money had provided poor customer service as it had known for around three months that E didn’t meet its lending criteria due to the decrease in the property value, but it didn’t take any action.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5168047.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.