J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-5166009 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Dec 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

I feel that it’s clear from the chat that Mr S was effectively asking Chase for help, and I feel that Chase’s agent should have recognised this and that they could and reasonably should have done more.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5166009.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.