Lloyds Bank PLC

Financial Ombudsman decision DRN-5165201 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

he did not choose to close his account as the branch as claimed by Lloyds, the branch did this during this visitAccount closed or refused

Mr T complains about the service Lloyds Bank PLC provided him with at a named branch during two separate visits.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5165201.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.