TSB Bank plc

Financial Ombudsman decision DRN-5162189 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Mar 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Bereavement and power of attorney

In the Ombudsman’s words

TSB froze both the partnership accounts.Funds blocked or frozen

Mrs H is a sole trader and was previously a partner in a partnership that I’ll call H. She complains that TSB Bank plc treated H’s business accounts and bounce back loan (“BBL”) unfairly when her husband and business partner passed away.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5162189.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.