Bank of Scotland Plc

Financial Ombudsman decision DRN-5160772 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£170redress stated in the decision

Wed Jun 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss M complains that Bank of Scotland plc won’t refund her the money she lost to what she believes to be a scam.APP scam refund refused

Bank of Scotland also agreed with Miss M that the service it provided wasn’t as good as it should have been, it apologised to Miss M for this and in recognition paid Miss M DRN-5160772£30 compensation.Complaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5160772.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.