HSBC UK Bank Plc
Financial Ombudsman decision DRN-5158321 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Tue Jan 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Support for vulnerable customers
In the Ombudsman’s words
incorrectly cancelled a standing order to the company who provided her mobile phoneUnauthorised transaction
due to Miss M’s situation at the time, she was vulnerableSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5158321.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.