NewDay Ltd

Financial Ombudsman decision DRN-5158062 Not upheld

Not upheldoutcome, as published by the Ombudsman

£60redress stated in the decision

Mon Jan 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Ms D complains about NewDay Ltd trading as Aqua’s actions when she fell into arrears on her credit card account.Treatment in financial difficulty

Aqua didn’t uphold the complaint but credited three late payment fees to Ms D’s account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5158062.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.