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Nationwide Building Society
Financial Ombudsman decision DRN-5148202 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Feb 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
didn’t make it clear enough that there was a cut off date for them to secure a new fixed rate when their one came to an end on their mortgageMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5148202.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.