Clydesdale Bank Plc
Financial Ombudsman decision DRN-5145552 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Mon Jan 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Support for vulnerable customers
In the Ombudsman’s words
An error was made in not cancelling Mr H’s direct debit, and this caused him difficulties.Payment delayed or failed
He’s unhappy there was no other option given.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5145552.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.