Santander UK Plc
Financial Ombudsman decision DRN-5144094 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Tue Jun 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr J complains about the way Santander UK Plc handled his application to port his mortgage to a new property, which it ultimately declined.Mortgage administration
He also complained that Santander had been rude to him, and it hadn’t sent him the call recordings of the conversations he’d had with staff members which he’d wanted to support his complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5144094.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.