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Bank of Scotland Plc

Financial Ombudsman decision DRN-5141793 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mrs E, on behalf of the estate of Mrs D, complains that Lloyds Bank PLC failed to settle an invoice before distributing the funds held in the late Mrs D’s account.Bereavement and power of attorney

Lloyds agrees that it let Mrs E down, so my decision focusses on whether it has done or offered enough to put things right.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5141793.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.